Terms & Conditions
We do not store credit card details nor do we share customer details with any 3rd parties.
In these conditions the following terms shall have the following meaning "The Company" means Heretics London Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of The Company's choosing but the Company will attempt to comply with the Customer's selection. Carriage will be at cost to the Customer and forms part of the invoice. Heretics aim to dispatch goods within 1 working day. Customers in the UK, please allow 3 working days to report to Heretics Limited any outstanding orders, 7 working days for Europe, 10 working days for rest of the world.
we allow customers to cancel there order.
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.
a) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
b) If the Customer establishes that any of the goods are defective The Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.
c) In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.
We are happy to refund any purchases within 14 working days from receipt. All returns must be sent via registered mail and in their original condition, to the Returns address
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
We regret that we are unable to offer refunds on any Sale items unless proven faulty. We will be happy to offer a like for like, size exchange or credit note for sale goods.
For full details of our returns procedures please see the returns section under the customer service pulldown on our website.
The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.
Customer Service Contact Details:
81 Rivington Street